1. What can be customised
- Cabinet structure: dimensions, bay size, material and colour.
- Authentication: method combination and approval flow.
- Firmware: behaviour and lock-control logic.
- Platform: branding and permission model, on-premise or cloud.
- Interfaces: REST API and custom connectors to your systems.
2. The seven-step process
Requirement
Scenario, bay count, authentication, systems to integrate, volume and brand requirements.
Proposal
Configuration, drawings, interface plan and milestone dates within one business day.
Confirmation
Structure, firmware, branding and interface list confirmed in writing before build.
Prototype
Prototype validates structure, firmware and platform before volume.
Tooling
New moulds developed for volume orders; standard models ship in 2–4 weeks.
Delivery
On-site installation, commissioning and training; remote guidance for distributed sites.
Support
Remote monitoring with alerts, OTA firmware updates and long-term support.
3. Timing expectations
Standard models typically ship within 2–4 weeks. Custom cabinets and new tooling depend on scope — milestones are fixed in the proposal stage, so you know each checkpoint before production starts.
4. Which projects fit OEM/ODM
- Volume orders with your own brand and packaging.
- Cabinets that must integrate with your existing systems.
- Non-standard sizes, bay layouts or specialised functions.
Commercial terms (MOQ, lead time, moulding) are answered in thelead time & terms FAQ.