FAQ · Support
Support & Operations
Who to call, how upgrades work and how reports are provided — the after-sales questions, answered.
How is after-sales support handled?
Remote monitoring with alarm push, on-site service when needed, OTA firmware updates and long-term support from the same engineering team.
Do you provide certifications and test reports?
Test reports and relevant certification documents are provided per project requirement; actual certificates are subject to the files supplied.
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Need after-sales support?
Reach the same engineering team — remote first, on-site when needed.